Version 1.0 · Last updated August 25, 2026
General Terms and Conditions
For bookings of tours, activities and experiences on the triploc platform
The short version
Before you pay, this is what you are agreeing to.
- Your contract is with Alpii Europe GmbH, Munich. We are your tour operator. Local partners run the experience for us, and we are answerable for how they do it.
- Your booking becomes binding when you click the payment button. The contract exists once we email your confirmation.
- The price at checkout is the price you pay. All taxes and our service fee included, shown broken down before you pay. No surprise charges afterwards.
- Cancel 24 hours or more before the start: full refund. Less than 24 hours, or no-show: no refund. If the experience page shows a different policy, that one applies and it is shown to you before you pay.
- Because experiences happen on a fixed date, the statutory 14-day withdrawal right does not apply. The cancellation policy above replaces it.
- If we or the operator cancel — weather, safety, minimum group size — you choose: a new date, or your money back in full.
- We deduct nothing from refunds. Payment and transfer costs are ours.
- Holding a spot is not a booking. A hold reserves capacity and price for 30 minutes and costs nothing.
1. Scope and who we are
1.1 These General Terms and Conditions ("Terms") apply to every booking of a tour, activity, class, or other leisure experience (each an "Experience") made through the triploc website and mobile applications (together, the "Platform").
1.2 The Platform is operated by Alpii Europe GmbH, Franz-Joseph-Straße 11, 80801 Munich, Germany, registered at Amtsgericht München under HRB 308896 ("we", "us", "our"). triploc is our brand. It is not a company and is never your contracting party.
1.3 These Terms form your contract together with the details shown for the specific Experience at checkout — date, time, duration, meeting point, what is included and excluded, participation requirements, and the applicable cancellation policy. Where the Experience page and these Terms differ, the Experience page prevails for that booking.
1.4 Your statutory rights as a consumer are not affected by anything in these Terms. Where a provision of these Terms conflicts with a mandatory consumer protection rule that applies to you, that rule prevails and the rest of these Terms remain in force.
1.5 We contract only with persons who have full legal capacity and are at least 18 years old. A booking that includes minors must be made by a responsible adult who participates or who has arranged supervision in accordance with clause 8.
1.6 We do not accept a customer's own general terms of business. Any such terms apply only if we have agreed to them in writing.
2. Our role — we are your contracting party
2.1 We sell every Experience in our own name and on our own responsibility. Your contract for the Experience is with us, not with the local operator. We engage carefully selected local operators, guides, instructors and transport providers to perform the Experience on our behalf.
2.2 Because these operators perform our obligations to you, we are answerable for their conduct in performing the Experience as we would be for our own (§ 278 BGB). You do not need to identify or pursue the operator. You raise everything with us.
2.3 We are not a marketplace or booking agent. We do not put you into a contract with a third party and take a fee for it. Where we name the operator on the Experience page, we do so for transparency, not to shift responsibility.
2.4 Single travel services, not packages. An Experience booked through the Platform is a single travel service. We do not offer packages or linked travel arrangements within the meaning of Directive (EU) 2015/2302 and §§ 651a ff. BGB unless this is expressly and prominently stated at checkout. Where we ever do offer a package, the statutory package travel regime applies to it in full, including insolvency protection, and we will provide the prescribed information form and security certificate before you pay.
2.5 Hotel or accommodation pick-up included in the Experience price is ancillary transport forming part of the Experience. It does not make the booking a package.
3. Booking and formation of contract
3.1 The presentation of Experiences on the Platform is not a binding offer. It is an invitation to you to make one.
3.1a Holding a spot. Before you pay, you can place a hold on a place. A hold reserves the capacity, the price, the exchange rate and the applicable taxes and fees for 30 minutes. A hold is free, creates no contract and no obligation to pay, and you can abandon it. When it expires, the capacity is released to other travellers and any price or exchange rate may change. You can hold one Experience at a time; placing a new hold releases the previous one.
3.2 By clicking the payment button — labelled "Book and pay" or equivalent unambiguous wording — you make a binding offer to book the Experience shown in your basket. Before clicking, you can review and correct all of your entries at any time using the ordinary browser and form functions.
3.3 The contract comes into existence when we send you a booking confirmation by email. An automated acknowledgement of receipt is not a booking confirmation unless it is expressly described as one.
3.4 The booking confirmation contains your receipt, your Booking Code, the meeting details, the participation requirements, and the cancellation policy that applies to your booking. Please check it immediately and tell us at once about any error.
3.4a Booking Code. Your Booking Code is how the operator identifies you at the meeting point. It becomes active only within the window for your booked date and session, and it can be redeemed once. Bring it, on your phone or printed. If you cannot produce it, the operator may still admit you where they can verify your booking another way, but they are not obliged to, and clause 5 then applies as for a no-show. Keep your Booking Code to yourself — anyone holding it can use your place.
3.5 If we cannot confirm your booking — for example because the operator's capacity was taken between your click and our processing — no contract comes into existence and any amount already authorised or taken is released or refunded in full without deduction, without undue delay.
3.6 The contract may be concluded in English or German. We store the contract text and send it to you with your booking confirmation, together with these Terms. You can also access your bookings in your account.
3.7 You may book without registering an account. If you create one, you are responsible for keeping your credentials confidential and for telling us promptly if you believe they have been compromised.
4. Prices and payment
4.1 All prices shown at checkout are final prices in the currency you have selected. They include the price of the Experience, our service fee, and all mandatory taxes and charges. The breakdown is shown to you before you click the payment button. Optional extras — meals, equipment, upgrades — are priced separately and shown separately.
4.2 Our service fee. We charge a service fee of 5% of the experience price, included in the total price shown. It is not added afterwards, it is not a payment surcharge, and it does not change between the price you are shown and the price you pay. No price component appears after the payment button.
4.3 Currency. Prices can be displayed and paid in the currencies we offer at checkout, currently EUR, USD and IDR. Where you pay in a currency other than the Experience's own, we convert using an exchange rate taken at the time you place your hold. That rate, and the total it produces, are fixed for the 30 minutes of your hold and are locked into your booking when you pay. They do not change afterwards, in either direction.
4.4 Payment is taken in full at the time of booking through our payment service provider, Stripe, using the payment methods offered at checkout. Your payment credentials are processed by Stripe. We do not store them.
4.5 Any currency conversion or foreign transaction charge levied by your own bank or card issuer is outside our control, is not included in the price and is not received by us in any part.
4.6 As a tour operator we apply the margin scheme for travel services under § 25 UStG. Invoices for Experiences therefore do not show VAT separately. This does not affect the price you pay.
4.7 Promotional and affiliate discount codes are valid only for the Experiences, period and conditions stated when they are issued, cannot be exchanged for cash, and cannot be combined unless expressly stated. A code applies only to a booking that is completed and paid while the code is valid; an expired hold does not reserve it.
5. Cancellation by you, and refunds
5.1 Unless the Experience page and your booking confirmation state a different policy — in which case that policy applies and prevails — the following applies, measured against the local start time of the Experience:
| When you cancel | You receive | Notes |
|---|---|---|
| 24 hours or more before start | 100% refund | Cancel using "Cancel booking" in your account. Processed automatically, no reason needed. |
| Less than 24 hours before start, or no-show | No refund | By this point the place has been held, staff and equipment committed, and it can no longer realistically be resold. |
5.1a Some Experiences carry a stricter policy — typically private charters, small-group alpine activities and anything where we must commit a scarce resource far in advance. Where that is the case it is shown on the Experience page and again at checkout, before you pay, and it prevails over the table above.
5.1b Your right to show the actual loss was lower. Where we retain any part of the price under clause 5.1, you may show us that we suffered no loss, or a substantially lower loss, than the amount retained. If you do, we refund the difference. Write to [email protected] with your booking reference and what you want us to consider — for example that the place was resold. This right cannot be excluded.
5.2 Refunds are paid in full, without deduction. Payment gateway fees, transfer costs and currency handling costs on our side are ours and are never taken out of your refund.
5.3 Refunds are made to the original payment method. We initiate the refund within 2 working days of the cancellation or of our approval. How long it then takes to appear on your statement depends on your bank or card issuer and is typically a further 5 to 10 working days.
5.4 Emergencies. If you have to cancel outside the free-cancellation window because of a documented emergency — serious illness or injury, a cancelled inbound flight, bereavement, or severe weather preventing you from attending — you may submit a request with supporting evidence such as a medical certificate or airline confirmation. We review these individually and refund in full where the emergency is substantiated. We aim to decide within 5 working days.
5.5 Changes of date or time. Where the Experience page allows rescheduling, you can request a new date or session through your account up to 24 hours before the start, subject to availability. Rescheduling keeps the same Experience, the same option and the same number of travellers; the price, exchange rate and taxes are carried over unchanged. The operator confirms or declines the new date. If the operator declines and no alternative date works for you, you receive a full refund, whatever the timing.
5.5a A rescheduling confirmed by us replaces the original booking. The cancellation policy in clause 5.1 then runs against the new start time.
5.6 Cancellation and rescheduling are free of any administrative charge from us.
6. Cancellation or change by us
6.1 An Experience may exceptionally have to be cancelled or materially changed before it starts — for example because of dangerous weather, a well-founded safety concern, an official order or closure, or failure to reach a minimum number of participants stated on the Experience page. Where a minimum participant number applies, we will notify you no later than the cut-off shown on that page.
6.2 In that case you choose freely between:
- an alternative date for the same Experience, subject to availability; or
- a comparable alternative Experience, with any price difference refunded to you and never charged to you; or
- a full refund of everything you have paid for the affected Experience.
6.3 We will tell you as soon as we know, using the contact details in your booking. We will not wait to see whether conditions improve past the point where you can still make other arrangements.
6.4 A minor change that does not affect the essential character of the Experience — a shifted meeting point nearby, a substituted guide of equivalent qualification, a reordered itinerary — does not give rise to the choices in clause 6.2, but we will always tell you about it.
6.5 Your further claims exist within the limits of clause 10.
7. No statutory right of withdrawal
7.1 The statutory 14-day right of withdrawal for distance contracts does not apply to contracts for leisure services where we undertake to provide the service on a specific date or within a specific period (§ 312g (2) no. 9 BGB; Article 16(1)(l) of Directive 2011/83/EU).
7.2 A booking for a dated Experience is therefore binding once confirmed. The cancellation policy in clause 5 applies instead and, in most cases, gives you more than the statutory position would.
7.3 We tell you all of this before you pay, not afterwards.
8. Your obligations and participation requirements
8.1 Please give accurate booking details, including the name of every participant and any information the Experience page asks for.
8.2 Please arrive at the meeting point at the stated time. Late arrival that means the group has departed is treated as a no-show and clause 5.1 applies. Where the operator can still integrate you, they will.
8.3 You must meet the participation requirements stated on the Experience page — minimum age, minimum or maximum height or weight, fitness level, swimming ability, health conditions, licences, and any documents required. These are stated because of safety or law, not preference. If you are unsure whether a requirement applies to you, ask us before booking.
8.4 Where a health condition, pregnancy, reduced mobility or disability may affect participation or the assistance you need, please tell us before booking. We will tell you honestly whether the Experience can accommodate you rather than let you find out at the meeting point.
8.5 Participants under 18 may take part only when accompanied by a responsible adult, unless the Experience page expressly provides otherwise. The accompanying adult is responsible for their supervision.
8.6 The operator may exclude a participant from the Experience, without refund, where that person endangers themselves or others, is unable to participate safely — including because of alcohol or drugs — or seriously disrupts the Experience for others. Exclusion is a last resort and the reason must be stated at the time.
8.7 Please follow the safety instructions of the guide or instructor. Where safety equipment is provided, it must be used.
9. Complaints
9.1 If something is wrong during an Experience, tell the guide or operator immediately so that it can be put right on the spot. This is not a formality — most problems can only be remedied while the Experience is running.
9.2 Tell us as well, at [email protected]. We answer within 2 working days.
9.3 If a defect is not remedied and it materially impairs the Experience, you may be entitled to a reduction in price or, in serious cases, to compensation under clause 10. Failing to report a defect during the Experience may reduce these entitlements where reporting it would have allowed it to be fixed.
9.4 You do not lose any right by contacting the operator first, or by contacting us first. Either is enough.
10. Liability
10.1 We are liable without limitation:
- for intent and gross negligence;
- for injury to life, body or health resulting from a breach of duty by us, our legal representatives or the persons we engage to perform the Experience;
- under the Product Liability Act; and
- to the extent we have given a guarantee.
10.2 For slight negligence we are liable only for breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely — and in that case only for the foreseeable damage typical of this type of contract.
10.3 Any further liability for damages is excluded. This does not affect your rights to a price reduction, a substitute or a refund under clauses 6 and 9.
10.4 The limitations in clauses 10.2 and 10.3 apply equally in favour of our employees and representatives.
10.5 Damage to your property caused by the operator. Where an operator performing an Experience for us damages, destroys or loses your equipment or belongings through fault on their part, we will make that good, and you claim it from us. We are not entitled to rely on clause 10.2 to refuse such a claim on the ground that the obligation breached was not a material contractual obligation. You do not have to pursue the operator, and the operator may not rely on clauses 10.2 to 10.4 against you.
10.6 Subject always to clause 10.1, we are not liable for events outside our reasonable control, including natural events, epidemics, strikes not involving our own workforce, and decisions of public authorities. This does not affect your rights under clause 6 where such an event causes cancellation.
10.7 We are not liable for loss of your belongings where the loss is not attributable to a breach of duty by us or by an operator — for example items you leave behind or lose during the activity. We recommend you do not bring valuables you cannot afford to lose.
11. Insurance
11.1 The price includes no insurance of any kind. No travel cancellation cover, no accident cover, no medical cover, no baggage cover.
11.2 We strongly recommend travel cancellation insurance and health and accident cover appropriate to the activity, particularly for adventure and mountain activities, where standard policies frequently exclude the activity you have booked. Check the exclusions, not the headline.
11.3 Our operators carry public liability insurance as a condition of working with us. That insurance protects against their liability. It is not cover for you and is not a substitute for your own.
12. Reviews and content you submit
12.1 You may submit a review only for an Experience you have actually booked and attended. We verify this against your booking before a review is published.
12.2 Reviews must be your own honest account. Do not submit content that is unlawful, defamatory, discriminatory, threatening, obscene, infringes anyone's rights, identifies other participants without their agreement, or is placed in exchange for payment or a benefit.
12.3 We do not delete negative reviews for being negative, and we do not allow operators to buy their removal. We may remove content that breaches clause 12.2, and we will tell the author why. How to challenge that decision is set out in our Digital Services Act information page.
12.4 By submitting a review, photograph or other content, you grant us a non-exclusive, transferable, royalty-free right to use, reproduce and display it in connection with the Platform and its promotion, worldwide and for the duration of the copyright. You may withdraw this for future use by deleting the content or asking us to.
12.5 You retain ownership of everything you submit.
13. Use of the Platform
13.1 You may use the Platform to browse, book and manage Experiences. You may not use it to extract data systematically, to interfere with its operation or security, to make bookings you do not intend to honour, to resell Experiences commercially, or to impersonate another person.
13.2 The Platform, the triploc name and logo, and all content we provide are protected by intellectual property rights held by or licensed to us. Nothing in these Terms transfers them to you.
14. Data protection
How we process personal data, on what legal basis, for how long, and what rights you have is set out in our Privacy Policy. It forms no part of these Terms and does not limit your rights.
15. Changes to these Terms
15.1 We may change these Terms where there is a valid reason — a change in law or case law, a change in our services, or the closure of a loophole. We will notify registered users of a material change by email at least 30 days before it takes effect.
15.2 A change never applies to a booking already confirmed. The version of these Terms sent to you with your booking confirmation governs that booking until it is completed.
16. Final provisions
16.1 Applicable law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of the country in which you are habitually resident (Article 6(2) Rome I Regulation).
16.2 Jurisdiction. Where you are a consumer, you may bring proceedings against us in the courts of your country of habitual residence or in Munich, and we may bring proceedings against you only in the courts of your country of habitual residence. Where you are a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction is Munich.
16.3 Consumer dispute resolution. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
16.4 Set-off and retention. You may set off only claims that are undisputed or have been finally determined by a court.
16.5 Assignment. We may transfer our rights and obligations under a confirmed booking to another company in our group where this does not reduce your rights, and we will tell you if we do.
16.6 Severability. If a provision of these Terms is or becomes invalid, the remainder stays in force.
16.7 Language. These Terms exist in English and German. The version in the language in which you made your booking applies to you.
Alpii Europe GmbH · Franz-Joseph-Straße 11, 80801 Munich, Germany · Amtsgericht München HRB 308896
Managing Directors: Winitiro Ramadhani, Michael Eheleben, Edho Amarendra Saptiono
Version 1.0, effective 1 September 2026