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Partner Terms

Terms on which Alpii Europe GmbH purchases and resells experiences operated by its partners

Version 1.0, effective 1 September 2026

Read this first — how this document differs from a marketplace agreement

Most platforms in this industry are intermediaries. The traveller contracts with the operator; the platform introduces them and takes a commission. GetYourGuide, Viator and Klook all work that way, and their supplier terms are written for it.

We do not. We buy your experience and resell it in our own name. The traveller's contract is with Alpii Europe GmbH. That has three consequences you should understand before signing.

We carry the traveller relationship and the traveller's claims. If something goes wrong, they come to us. We are answerable for how you perform, as if we had performed it ourselves.

You are our supplier, not a seller on our platform. You sell to us at a net rate. We set the retail price. What some platforms call "commission", we call our margin — it is the same number viewed from the other side, and it is published either way.

Several EU platform rules do not automatically apply to us — the Platform-to-Business Regulation, trader traceability under Article 30 of the Digital Services Act, and DAC7 reporting are written for intermediaries. We give you the substance of those protections anyway, by contract, in clause 3.

1. Parties and structure

1.1 These Partner Terms ("Terms") govern the relationship between Alpii Europe GmbH, Franz-Joseph-Straße 11, 80801 Munich, Germany, registered at Amtsgericht München under HRB 308896 ("Alpii", "we", "us") and the operator identified in the Partner Application and accepted by us ("you", "Partner").

1.2 triploc is our consumer-facing brand. It is not a legal entity. Every contract, invoice, payout and notice is made in the name of Alpii Europe GmbH.

1.3 These Terms, together with your accepted Partner Application, the Country Annex for your country of operation, and the Rate Schedule, form the agreement between us (the "Agreement"). Where they conflict, the order of precedence is: Rate Schedule, Country Annex, these Terms, Partner Application.

1.4 No contract exists until we confirm your acceptance in writing.

2. Nature of the relationship

2.1 We purchase, you supply. For each booking, we purchase from you the performance of the Experience for the traveller we nominate, at the Net Rate. We resell it to the traveller in our own name and at our own risk.

2.2 We are not your agent and you are not ours. Nothing in this Agreement creates a partnership, joint venture, franchise, employment relationship or company between us. You are an independent business and remain free to organise your own work, staff, methods and other customers.

2.3 No exclusivity, no rate parity. You may sell the same experience through your own website, other platforms, walk-in, or any other channel, at any price you choose. We will never require you to give us your lowest price, and we will never penalise you in our ranking for the price you charge elsewhere.

2.4 You perform the Experience. We do not supply guides, instructors, vehicles, equipment or venues. You do, using your own personnel and your own permissions.

2.5 You may not subcontract the performance of an Experience without telling us in advance. Where we agree, you remain fully responsible for the subcontractor as if it were your own act.

3. Our commitments to you

These are contractual promises, not policy statements. Each is enforceable against us.

Commitment	What it means
The rate is known before you sign	Your margin rate is stated in the Rate Schedule and published on our website. It is fixed for 24 months from signature. A later change to our published rate binds only partners who join after it.
15 days' notice of any change to these Terms	Material changes are notified in writing with at least 15 days' notice. You may terminate without penalty within that period. Changes never apply retroactively to bookings already accepted.
Weekly payment	Every week, in your own currency, to your own account. No minimum amount. No charge for speed.
We absorb the costs	Payment gateway costs, transfer costs, chargebacks and card fraud are ours. We never pass them to you. The only amounts that may ever reduce a payout are those under clauses 7.9, 9.2 and 10.2, each of which is itemised on your statement and can be disputed.
Revision, never rejection	Every listing review outcome names the specific fix and reopens your draft. There is no listing outcome you cannot recover from, save for the categories in clause 13.
30 days' written notice before we close your account	With the specific reason stated. Immediate suspension is possible only on the narrow grounds in clause 14.3.
Ranking explained	The main factors that order search results are published. Placement is not for sale. If that ever changes, this Agreement changes first and the product second.
Sell anywhere	No exclusivity. No price parity. No most-favoured-nation clause, now or later.
We tell you before you have to ask	If we miss one of our own deadlines, your named contact tells you before you chase, says why, and gives a new date.

4. Eligibility and onboarding

4.1 The eligibility test. We contract only with operators who run the experience themselves — the guide who leads the hike, the school that teaches the course, the family business that runs the boat. We do not contract with resellers, aggregators or agencies offering someone else's product. Our promise to travellers is that we have checked the operator in person, and it has to remain true.

4.2 What every Partner provides, in every country, before any listing goes live:

Item	Why	How verified
Identity	We must know whom we are paying and whom we are answerable for.	Passport or national ID at onboarding. Stored encrypted, access logged, deleted six months after the relationship ends.
Business status	Registered trade, sole trader or company — any is acceptable, but we must know which, and the register number where one exists.	Free public registers: Handelsregister (DE), GISA and Firmenbuch (AT), Zefix (CH).
Right to operate	Where an activity requires a licence or permit, we verify it before the listing goes live.	At source — see your Country Annex.
Insurance	Public liability cover appropriate to the activity.	Certificate at onboarding, renewal date diarised. Minimum cover in your Country Annex.
Self-declaration	One signed sentence: you offer only services you may lawfully provide.	Signature on the Partner Application.
In-person verification	Our consumer-facing promise is that we have met the operator.	A recorded video call at onboarding, followed by a site visit within your first season.

4.3 Keeping it current. You must tell us without undue delay if any of the above changes — a lapsed permit, a lapsed policy, a change of legal entity, insolvency proceedings, or a regulatory decision affecting your right to operate. A listing supported by an expired permit or policy is suspended until it is not.

4.4 Onboarding timetable. We reply to an application within 1 business day, decide on verification within 3 business days, and complete a listing review within 3 business days. Where something is missing, we name all of it at once. We do not drip-feed requirements.

5. Listings and content

5.1 You are responsible for the accuracy of everything in your listing: what happens, duration, inclusions, exclusions, meeting point, participation requirements, minimum age, fitness and health requirements, languages, and group size.

5.2 We may edit listings for style, clarity, translation, title convention and legal compliance. We will not change the substance of what you have described without asking you.

5.3 Listing standards.

Title = place, then activity, then one honest differentiator. No prices in titles, no superlatives, no capitals.
The description states what happens, what is included, what is excluded, and who it is not for.
One listing per experience. A duration or language variant is an option inside it, not a second listing.
Prices are never abbreviated. "From" pricing is used only where that price genuinely exists on a bookable date.

5.4 Photography. Photographs must show the activity actually happening, in the place listed, with real participants and real group sizes. No stock imagery of any kind. No burned-in text, watermarks or logos. No image of anywhere other than the place listed. Gallery primary image 3:2, minimum 2000 px on the long edge.

5.5 Content licence. You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use the text, photographs and video you supply for the purpose of marketing and selling your Experiences and promoting the Platform, for the term of this Agreement and for 12 months after it ends to the extent needed for historic bookings, archived pages and paid campaigns already running.

5.6 You warrant that you hold all rights in the content you supply, including releases from identifiable people shown in photographs, and that its use by us infringes no third-party right.

5.7 Where we photograph your Experience ourselves, we own that material and grant you a free, perpetual licence to use it in your own marketing.

5.8 Review integrity. You must not solicit, incentivise, reward or pay for reviews; offer a discount, upgrade or gift in exchange for a review or a rating; write or arrange reviews of your own or a competitor's Experiences; discourage a traveller from leaving an honest review; or ask us to remove a review because it is unfavourable. You may invite travellers to review you in neutral terms, without conditions attached.

5.9 We will not remove a review because it is negative, and no payment or commercial consideration will ever change that. We remove a review only where it breaches our General Terms and Conditions clause 12.2, and the author is told why.

6. Capacity, bookings and performance

6.1 Capacity. You must keep availability accurate and current. Capacity shown to us must account for bookings taken through every other channel you sell through. Overselling caused by unsynchronised capacity is the single most common failure in this industry and is treated under clause 9 as a partner cancellation.

6.2 Confirmation. A booking we accept is a firm order. You must perform it.

6.3 Standard of performance. You will perform each Experience:

with the care and skill of a competent professional operator in your field;
in accordance with the description in the listing;
in compliance with all applicable law, licences, permits and safety rules;
with personnel who are competent, appropriately qualified and, where required, licensed; and
with equipment that is suitable, maintained and, where required, certified.

6.4 Safety. You must have a written risk assessment appropriate to the activity, an emergency procedure, and a means of summoning assistance. For any activity requiring a permit under your Country Annex, the permit conditions are contractual obligations under this Agreement.

6.5 Incidents. You must notify us of any accident, injury, near miss, emergency service involvement, or police or regulatory contact arising from an Experience within 24 hours, and cooperate fully with any resulting enquiry or claim.

6.6 Booking codes. Attendance is evidenced by scanning the booking code issued for each traveller. No scan, no claim to payment. The scan protects you as much as us.

7. Rates, invoicing and payment

7.1 Net Rate. For each booking you receive the Net Rate set out in the Rate Schedule: the retail price paid by the traveller, less our margin of 18%. No transaction, gateway, transfer, chargeback or fraud cost is deducted from it. The only permitted reductions to a payout are those under clauses 7.9, 9.2 and 10.2, and each must be itemised on the statement.

7.1a Cancellation revenue. Where a traveller cancels inside the no-refund window and we retain the price, you receive 50% of the amount retained, paid in the ordinary cycle.

7.2 Retail price. We set the retail price at which the Experience is sold on the Platform. We will consult you before a change that materially alters your Net Rate, and we will not reduce your Net Rate without your agreement.

7.3 Payment cycle. Weekly. The cycle begins the first Monday after your first completed Experience and continues weekly from then.

7.4 Rails and currency. SEPA Instant in EUR for Germany and Austria. SIC instant payment in CHF for Switzerland. Always your own currency and your own account. No minimum payout amount.

7.5 Costs. Transfer costs, gateway costs, chargebacks and card fraud are ours and are never deducted from your Net Rate.

7.6 Basis of payment. Completed Experiences, evidenced by scanned booking codes. A traveller no-show where you were present and ready to perform is treated as completed and is paid at the Net Rate.

7.7 Statement. Every payout carries a line-by-line statement per booking: gross retail price, our margin, your Net Rate. Full history is available in your dashboard.

7.8 Account name check. EU payouts are matched to the account holder's name by law. We validate this at onboarding so that your first payout does not bounce. Swiss QR-IBAN incompatibilities are caught at the same step.

7.9 Set-off. We may set off against a payout only amounts that are undisputed or finally determined, and we will identify them on the statement.

7.10 Disputes. Raise a payout query within 60 days of the statement. We will answer within 10 business days.

8. Taxes

8.1 Each party is responsible for its own taxes. You are responsible for correctly invoicing, declaring and paying VAT, income tax, social contributions and any local tourism levy arising from your supply to us.

8.2 You must tell us your VAT status, including whether you rely on a small-business exemption, and tell us if it changes. VAT identification numbers are validated against the EU VIES service.

8.3 As a tour operator we apply the margin scheme for travel services under § 25 UStG. This affects how we account for the Experience and means input VAT on your invoice is not deductible by us. It does not change the Net Rate you receive.

8.4 Tax reporting. Where any reporting obligation applies to us in respect of amounts paid to you, we will collect only the data the relevant law lists, report only what it requires, and send you a copy of exactly what was reported at the same time.

9. Performance standards

9.1 Two numbers, measured on a rolling 90-day basis:

Standard	Threshold	How measured
Partner cancellation rate	Under 1%	Force majeure — weather, natural events, official closures — excluded.
No-show rate	Under 0.5%	Bookings refunded because the operator was not at the meeting point.
Response time to traveller questions	24 hours	Measured and shown to you. Not sanctioned on its own.

9.2 Where you cancel a confirmed booking other than for force majeure or a genuine safety reason, the traveller is offered a reschedule, a full refund, or an equivalent Experience with another Partner at no extra cost to them. Where the substitute costs us more, we may recover the difference from you, capped at the Net Rate of the cancelled booking.

9.5 Traveller cancellations and rescheduling. Travellers may cancel for a full refund up to 24 hours before the start, and may request a reschedule up to the same deadline. You confirm or decline a reschedule request; if you decline and no alternative date suits the traveller, they receive a full refund and the booking counts against clause 9.1 only where the decline was not for force majeure or a genuine safety reason.

9.3 Breaching a threshold triggers a conversation and a stated period to fix it — not automatic removal. Repeated breach leads to termination under clause 14.

9.4 We will never deactivate a listing without telling you first, in writing, with the specific reason and the time you have to fix it.

10. Insurance and liability

10.1 You must maintain public liability insurance at not less than the minimum in your Country Annex, with an insurer of good standing, for the term of this Agreement and for 6 years after it ends, or for as long as the limitation period for personal injury claims in your country runs, whichever is longer. You must provide a certificate on request and on each renewal.

10.2 You are liable to us for loss we suffer as a result of your breach of this Agreement, including refunds, substitute arrangements, compensation paid to travellers, and regulatory penalties.

10.3 Indemnity. You will indemnify us against claims by travellers or third parties arising from death, personal injury or property damage caused by your act or omission in performing an Experience, and against claims that content you supplied infringes a third party's rights.

10.4 Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

10.5 Except under clauses 10.2 and 10.3, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

10.6 Because the traveller's contract is with us, you must not ask a traveller to sign a waiver, liability release or separate terms that purport to alter the traveller's rights against us, and you must not tell a traveller that their contract is with you. Safety briefings, acknowledgement of risk forms and health declarations required by law or by your insurer are permitted and expected.

11. Data protection

11.1 For personal data relating to travellers that we pass to you so that you can perform an Experience — name, party size, contact details, pick-up point, and stated participation requirements — each party acts as an independent controller.

11.2 You may use that data only to perform the booking, meet a legal obligation, or defend a legal claim. You may not use it for your own marketing, add travellers to a mailing list, or transfer it to anyone other than personnel performing the Experience. You must delete it within 90 days of the Experience, except where your own tax or limitation law requires you to keep a specific record for longer, in which case you keep only that record and only for as long as that law requires.

11.3 Health and other special category data. Where a traveller has declared a health condition, pregnancy, allergy, medication, mobility limitation or similar information as a participation requirement, that is special category data under Article 9 GDPR. Additionally:

you may use it only to perform the Experience safely, and for no other purpose whatever;
you must delete it within 30 days of the Experience — this period overrides clause 11.2 and admits no exception other than a specific legal obligation you can identify in writing;
you must not record it in any general customer database, marketing system or shared document;
you must restrict access to the personnel actually delivering that Experience; and
where we tell you that a traveller has withdrawn consent, you must stop processing and delete without undue delay, and confirm to us that you have.

You must satisfy yourself that you have a lawful basis under Article 9(2) for your own processing of this data. We do not warrant that the traveller's consent to us extends to you.

11.4 For personal data about you and your personnel that we process, we act as controller. Our Privacy Policy explains it.

11.5 You must notify us of any personal data breach affecting traveller data within 24 hours of becoming aware of it, with enough detail for us to meet our own notification deadlines.

11.6 Where we transfer traveller data to a Partner outside the EEA and outside a country covered by an adequacy decision, we will put appropriate safeguards in place beforehand.

12. Confidentiality

12.1 Neither party will disclose the other's confidential information, including Net Rates, margin terms, traveller data, booking volumes and unreleased product plans, except to personnel and advisers who need it and are bound to equivalent confidentiality, or where required by law.

12.2 This clause survives termination by 3 years. Traveller data protection under clause 11 survives indefinitely.

13. What we do not accept

We do not list, and you may not offer through us:

experiences operated by someone other than you — resellers, aggregators and agencies;
free or tip-based tours;
pure point-to-point transfers, or vehicle rental with no experience attached;
any activity requiring a permit under your Country Annex without the verified permit;
activities involving captive wild animals or animal performances;
pricing or marketing built on donations, fundraising or charity;
gambling, or anything involving controlled drugs;
anything you may not lawfully provide.

A refusal on these grounds is stated plainly with the ground named. This is the one case where "revision, never rejection" does not apply — a reseller cannot revise into being an operator.

14. Suspension, termination and its consequences

14.1 By you. You may terminate at any time on 30 days' written notice.

14.2 By us, ordinarily. We may terminate on 30 days' written notice, with the specific reason stated.

14.3 By us, immediately. We may suspend a listing or terminate immediately where:

a required licence, permit or insurance has lapsed or been withdrawn;
there is a credible and specific risk to participant safety;
you become insolvent or enter insolvency proceedings;
you have provided false information at onboarding; or
you are subject to sanctions or a legal prohibition on operating.

Where we suspend immediately, we tell you the ground the same day and give you the opportunity to answer.

14.4 Bookings already accepted survive termination. You must perform every confirmed booking with a start date within 90 days of termination, and we will pay for them in the ordinary cycle. Where you cannot, tell us immediately so that travellers can be moved rather than disappointed.

14.5 On termination each party stops using the other's brand, you delete traveller data in accordance with clauses 11.2 and 11.3, and the following survive: clauses 4.2 (identity document retention), 5.5 to 5.7 (content licences, for the periods stated in them), 10, 11, 12 and 16.

15. Compliance

15.1 You will comply with all applicable law, including safety, employment, tax, consumer protection, data protection and animal welfare law.

15.2 You will not offer, give or accept any bribe or improper advantage, and you will comply with applicable anti-bribery, anti-money-laundering and sanctions law.

15.3 You will not use forced labour, child labour or trafficked labour, and will pay your personnel at least the applicable statutory minimum.

16. General

16.1 Notices are given in writing to the addresses in the Partner Application or through the partner dashboard.

16.2 Assignment. You may not assign this Agreement without our written consent. We may assign it to a group company on notice to you.

16.3 Entire agreement. This Agreement replaces any earlier understanding on the same subject.

16.4 Severability. If a provision is invalid, the remainder stays in force.

16.5 Law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

16.6 Jurisdiction. Munich, Germany. Either party may seek interim relief in any competent court.

16.7 Language. These Terms exist in English and German. The English version prevails.

Country Annexes — summary

Full annexes issued separately. Summary of the gates:

	Germany	Austria	Switzerland
Guiding licence	None required	Fremdenführer licence for guided city and cultural tours; GISA number and Legitimation card. Listing may not exceed the languages or territory on the card.	None generally
Activity permit	None	Travel-trade licence (§ 94 Z 56 GewO) only if packaging third-party services	BASPO permit for mountain and alpine guiding, off-piste instruction, canyoning, rafting from WW III, bungee. Company certification also required for canyoning, rafting and bungee firms.
Registration	Gewerbeanmeldung, or declared Freiberufler status	GISA, Firmenbuch	Zefix, Handelsregister from CHF 100,000 receipts
Identifiers	Steuernummer, USt-IdNr, HRB/HRA	UID (ATU), Firmenbuchnummer	UID (CHE)
Insurance floor	EUR 5m general; EUR 10m adventure	EUR 5m; EUR 10m Tirol outdoor sport, EUR 7m Vorarlberg	CHF 5m professional liability
Site permissions	Required where the venue demands them — Cologne Cathedral interiors, Neuschwanstein interiors, Reichstag	—	—

Never compromised: no listed Swiss risk activity goes live without a verified BASPO permit. No exceptions, no grace period.