Digital Services Act Information

Information under Regulation (EU) 2022/2065 (Digital Services Act)

Why this page is shorter than you may expect

This page is deliberately shorter than the equivalent page on large travel platforms, and that is not an oversight.

Alpii Europe GmbH sells experiences in its own name as a tour operator. Travellers do not contract with third-party traders through us. The Digital Services Act rules on online marketplaces (Section 4 of Chapter III, Articles 29 to 32, including trader traceability under Article 30) are written for platforms that allow consumers to conclude distance contracts with traders, and do not apply to us on that basis. Article 29(1) independently disapplies Section 4 to micro and small enterprises.

Alpii Europe GmbH is a small enterprise within the meaning of Recommendation 2003/361/EC — fewer than 50 staff, and turnover or balance sheet total not exceeding EUR 10 million. Under Article 19(1) DSA, small enterprises are exempt from Section 3 of Chapter III (Articles 20 to 28) with the exception of Article 24(3): the internal complaint-handling system, certified out-of-court dispute settlement, trusted flaggers, and the additional transparency obligations for online platforms all fall away. Article 15(2) likewise exempts us from transparency reporting.

What does apply, and what this page sets out, is: our contact points, our notice and action mechanism, our obligation to give reasons when we restrict content, and how our content moderation works.

---

1. Points of contact

For authorities — Article 11 DSA

Member State authorities, the European Commission and the European Board for Digital Services may contact us directly at:

Email: [email protected]
Postal: Alpii Europe GmbH, Franz-Joseph-Straße 11, 80801 Munich, Germany
Languages: German and English

For users — Article 12 DSA

Travellers, partners and any other person may contact us about matters under the Digital Services Act at:

Email: [email protected]
Web form: https://triploc.com/contact
Languages: German and English

This is a direct channel to a person. It is not an automated system and does not require an account.

Legal representative

Not applicable. Alpii Europe GmbH is established in the European Union, so Article 13 does not apply.

2. Reporting illegal content — Article 16 DSA

Anyone can tell us about content on the Platform they consider illegal. You do not need an account, and you do not need to be affected by it.

What to report

Content on our Platform that you believe breaks the law — for example a review that is defamatory or threatening, a photograph that infringes your copyright, content that discloses someone's personal data without their agreement, or a listing description that is fraudulent or advertises something unlawful.

How to report

Use the "Report content" link on the relevant page, or write to [email protected].

What your report needs to contain

Article 16(2) sets this out, and a report containing all of it lets us act faster:

1. A sufficiently substantiated explanation of why you consider the content illegal — which law, and why it applies. "I disagree with this review" is not a report of illegal content; that is a complaint under clause 5.
2. The exact electronic location — the precise URL, and any further information needed to find it.
3. Your name and email address. You may omit these where the report concerns an offence under Articles 3 to 7 of Directive 2011/93/EU (offences against children).
4. A statement confirming your good-faith belief that the information in the report is accurate and complete.

What happens next

• We confirm receipt to you by email without undue delay.
• We assess the report in a timely, diligent, non-arbitrary and objective manner. Where the assessment requires it, we take legal advice.
• We tell you our decision and our reasons, and we tell you what remedies are available.
• Where the content is illegal, we remove or disable access to it.

We do not use automated means to decide reports of illegal content. A person decides. If that ever changes, we will say so here.

Please note: a notice containing the elements in Article 16(2) gives us actual knowledge of the content. That matters legally for both of us — so please give us enough to act on.

Misuse

Reports made in bad faith, or that are manifestly unfounded and repeated, waste the time that genuine reports need. We may decline to process further reports from a source that does this, after warning them.

3. Statement of reasons — Article 17 DSA

Where we restrict content because it is illegal or incompatible with our terms, we give the person who provided it a statement of reasons, unless we are legally prohibited from doing so.

The statement of reasons tells them:

• what we did — content removed, access disabled, listing demoted, review hidden, account suspended or terminated, and whether the restriction is geographic or temporal;
• the facts and circumstances we relied on, including whether the matter came to us through a notice or through our own checks;
• whether automated means were used in detecting or deciding;
• the legal ground or the contractual ground relied on, and why the content is incompatible with it; and
• how to challenge the decision — see clause 5.

We give the statement of reasons at the same time as the restriction, or as soon as reasonably possible afterwards where advance notice would defeat its purpose.

4. Content moderation — Article 14 DSA

What we host

The Platform contains:

• experience listings, drafted by the partner who runs the experience, reviewed by a member of our team, and published under our responsibility;
• revisions to published listings, which go through the same review before they take effect;
• traveller reviews, ratings and review photographs, submitted by travellers after a completed booking; and
• partner-supplied photographs and media, reviewed by us before publication.

Our restrictions

Our General Terms and Conditions (clause 12) and Partner Terms (clauses 5.3 to 5.6 and 13) set out what may not be published. In short: nothing unlawful, defamatory, discriminatory, threatening or obscene; nothing infringing anyone's rights; nothing identifying other participants without their agreement; and no review placed in exchange for payment or a benefit.

How moderation works

• Every listing is reviewed by a person before it goes live, and so is every revision to a published listing. Nothing is published automatically.
• Approval decisions are final and single-handed. The first authorised reviewer's decision locks the request, so two reviewers cannot produce conflicting outcomes on the same listing.
• Reviews are checked against a completed, verified booking before publication — one review per finished booking, and a traveller cannot review a booking they do not own or that has not finished. Review photographs require separate approval. A person reviews anything flagged.
• We use automated filtering only to flag content for human review — for obvious profanity, contact-detail harvesting and duplicate submission. No automated system removes content on its own.
• We do not remove negative reviews for being negative, and operators cannot pay to have a review removed. This is a commitment, not just a policy.

Recommender systems

Search results and listing order are determined by how well an experience matches what you searched for, whether it has availability on the dates you asked for, the quality and number of its traveller reviews, how complete and accurate its listing is, and its cancellation and no-show record. Placement is not for sale. If that ever changes, this page and our Partner Terms will change before the product does.

Advertising

We do not display third-party advertising on the Platform.

5. Challenging a decision

If we have restricted your content or your account and you think we are wrong, reply to the statement of reasons or write to [email protected]. A person who was not involved in the original decision will look at it again and answer within 10 working days.

As a small enterprise we are not required to operate the formal internal complaint-handling system in Article 20 or to submit to certified out-of-court dispute settlement under Article 21. We operate the review above voluntarily. It does not affect your right to go to court, or to complain to a supervisory authority.

6. Supervision

Our supervisory Digital Services Coordinator is the Bundesnetzagentur, Tulpenfeld 4, 53113 Bonn, Germany, acting under the German Digital Services Act (Digitale-Dienste-Gesetz, DDG).

7. Orders from authorities

Where we receive an order to act against illegal content (Article 9) or to provide information (Article 10) from a competent national judicial or administrative authority, we inform the issuing authority of the effect given to it, and we inform the affected user of the order and the effect given to it — unless the order or applicable law prohibits us from doing so, or delays it.

8. Average monthly active recipients

12,400, calculated for the six months ending 31 July 2026. We publish this voluntarily. As a small enterprise we are exempt from the publication duty in Article 24(2), but we are not exempt from Article 24(3) — we must provide the figure to our Digital Services Coordinator or the Commission on request, and we will.